2011 edition (update) of ITIL V3

ITIL has undergone an extensive review project, and updated versions of the ITIL books are being released on 29 July 2011. The idea behind the whole ITIL ‘refresh’ is that the guidance becomes easier to navigate, learn, read, teach and implement. However, the ethos and original principles behind the ITILv3 framework will not be changing. The new release will be referred to officially as the “2011 edition of ITIL”, while the previous version is known as the “2007 edition of ITIL”.

Some changes are:

• ITIL Service Strategy now contains the newly defined process of strategy management for IT services.







• Business relationship management and demand management are now covered as processes in Service Strategy.







• The ‘design coordination’ process has been added to Service Design.







• The evaluation process has been renamed ‘change evaluation’ within Service Transition.







• Service Operation now contains an explanation on how basic events flow into filters and rule engines.







• The concept of a continual service improvement register has been introduced.

You can now pre-order the 2011 edition of the ITIL books for delivery shortly after 29 July 2011 from the IT Governance online store in various formats.

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