Monday, August 16, 2010

Average pass rate of ITIL V3 exams

For those who are planning or actually preparing to sit for an ITIL V3 examination, you may be interested to know what the average passing rate for each examination is.

Following are some statistics on the average pass rate of ITIL V3 exams:

ITIL v3 Examination Average % Pass Rate
Foundation 87
Foundation Bridge 90
Managers Bridge 69
Intermediate - Lifecycle Modules  
Service Strategy (SS) 75.2

Service Design (SD)

76.2
Service Transition (ST) 63.6

Service Operation (SO)

78.6

Continual Service Improvement (CSI)

54.4
Intermediate - Capability Modules  
Service Offerings and Agreements (SOA) 77
Release Control and Validation (RCV) 80.2
Planning, Protection and Optimization (PPO) 82.8
Operational Support and Analysis (OSA) 80
Managing Across the Life Cycle (MALC) 57.8

Source: http://www.itilnews.com/index.php?pagename=Average_Pass_Rates_for_ITIL_v3_Examinations

These numbers are indicative only and would change over time. I suspect it will also vary across countries since command of the English language plays an important play in whether you understood the scenarios, questions and answers.

The English language can often be ambiguous and that can often leads students to misinterpret the questions and/or the answers. This is especially harsh for the Managers Bridge examination where you need to score 16 correct answers out of 20 questions. There is not much margin for such errors. 

2 comments:

Ron said...

I agree with Jeff's thoughts. Just be careful of how the answers are worded. Read the answers at least twice before choosing the best answers.

Steve said...

Hello

It is great to see one of our articles on your blog. The comments you make are also fair.

Just a thought - we have a news feeder facility on our site which would enabe you to receive future materials onto your blog if you so desire.
Kind regards
steve@itilnews.com

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