More V3 traps for V2 folks

To add to my previous post on the above topic, there are other gotchas that you need to be careful of when taking the ITIL V3 examinations, especially if you came with ITIL V2 background.

In the Capacity Management process, the data and information used for supporting the process is now stored in a Capacity Management Information System (CMIS). In V2, it was called a Capacity Management Database (CDB). The ITIL V3 Glossary defines the CMIS as a virtual repository of all Capacity Management data, usually stored in multiple physical locations. The “multiple physical locations” could be “databases” or CBD in the ITIL V2 context.

Similarly, for Availability Management, the data and information used for supporting the process is now stored in a Availability Management Information System (AMIS). In V2, it was called Availability Management Database (AMDB).

Both the AMIS and CMIS are part of the Service Knowledge Management System (SKMS).

So you would think that since there is a AMIS and CMIS for the Availability and Capacity Management processes respectively, there would be a Supplier Management Information System (SMIS) for the Supplier Management process.

Gotcha! For those learning ITIL and sitting for ITIL V3 certification examinations, note that in the Supplier Management process, there is no Supplier Management Information System (SMIS) defined in ITIL V3. The data (e.g. supplier and contracts information, reports, supplier service improvement plans ) are stored in a Supplier and Contracts Database (SCD).

Confused?

What about Configuration Management with its Configuration Management System and Configuration Management Database? I will cover this in the next post.