New ITIL V3 Foundation Syllabus released

The “go-live” date for the new revised “ITIL V3 Foundation Certificate Syllabus v4.2” and “ITIL Foundation Bridge Certificate Syllabus v4.1” will be 01 May 2009.

The scope of the V3 Foundation course is wider and less detailed compared to Foundation on earlier ITIL versions. The Bridge syllabus is based on the ITIL version 3 Foundation Syllabus. The main focus of the Bridge course will be the new content. It will also provide an overview of the main differences on topics known from earlier ITIL versions.

The following are the key changes in the Foundation Syllabus V4.2 (approved date 27 February 2009) as compared to the Interim Foundation Syllabus V3.2.

Additions includes

• Service Assets
• Release Policy
• The role of KPIs in the Improvement Process
• more focus on SLM, in particular SLA framework like service-based SLAs, multi-level SLAs, SLR, SLAM chart
• Service Review and Service Improvement Plan (SIP)
• Demand Management, in particular business activities pattern and user profiles
• Business Case in Financial Management
• Process activities for Problem Management
• Availability Management concepts and terminology such as reliability, serviceability, maintainability
• Importance of end-to-end service availability vs component availability
• Capacity Management concepts such as Business Capacity Management, Service Capacity Management and Component Capacity Management. This were previously focused in ITIL V2 Foundation syllabus but somewhat not emphasized in earlier V3 Foundation syllabus.

Deletions includes

• Service Sourcing approaches and options
• Services V model
• Conflicting balances in Service
  Operation
• Details of the 7 step improvement process in CSI
• What value Continual Service Improvement provides to the business
• Roles in Service Catalogue Management, Information Security Management and Supplier Management, Release and Deployment Management, Event Management, Request Fulfilment and Access Management

The number of recommended study hours and examination format remains unchanged.

The following are the key changes in the Foundation Bridge syllabus V4.1(approved date 27 Feb 2009) as compared to the previous Syllabus V3.2.

Additions includes

• Demand Management, in particular business activities pattern and user profiles
• Business Case in Financial Management
• Concept of Good Practices
• Functions and Processes, process model and characteristics of a process
• Main differences on topics known from earlier ITIL versions.

Deletions includes

• Service Sourcing approaches and options
• Services V model
• Conflicting balances in Service
  Operation
• What value Continual Service Improvement provides to the business
• Activities in the Service Strategy process
• Objectives, basic concepts and roles for demand management and service portfolio management
• Roles in Service Catalogue Management, Information Security Management and Supplier Management, Release and Deployment Management, Event Management, Request Fulfilment and Access Management

The number of recommended study hours has now increased to 9.5 hours (from 6.5 hours), excluding time for the conduct of a mock examination. The examination format remains unchanged. This may mean that some training centres may increase the duration of the ITIL Foundation Bridge course after May 2009.